Insurance adjusters are simply trained to look for qualified medical care and documentation, as well as the expenses associated with it. Client 1 will receive inadequate compensation if injured the same as client 2, because there is no qualified documentation of the significance of the injuries following the emergency room visit, especially assuming that no doctor issued a note saying that client 1 should remain off of work for the two-week period. Documentation, evidence, expenses always trump the injured clients "word" that they were hurt and could not get up off the couch.
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